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This blog is all about managing expectations. If we were to summarize what fulfillment data was, it essentially is the raw components that make up order fulfillment expectations. This caused me to...
If your search experience is broken, your first instinct might be to blame the platform. And maybe the platform deserves some of it. Maybe. But before you start evaluating vendors, you need to...
Let’s start with the why, because the why is compelling. According to McKinsey, companies that do personalization well see up to 40% higher revenue growth. B2B companies that personalize web...
Here’s a question worth sitting with for a minute. If you added up every freight surcharge your company paid last year because the weight or dimensions in your system didn’t match what the carrier...
True personalization in B2B ecommerce is harder, more nuanced, and far more valuable than most platforms are currently delivering. And the gap between what companies think they're doing and what...
A few years ago, I was on a conference panel in Chicago. About two-thirds of the way through Q&A, a CEO raised his hand and asked whether salespeople should be commissioned on e-commerce revenue...
A customer sends a PO.You send back an acknowledgment.Maybe an invoice.Maybe an ASN if you’re more advanced.It’s structured. It’s efficient. It works.But it’s also only one version of e-procurement,...
Last issue, we built the intake valve, the first refining station where product identity enters the system. We installed the filter: category confirmation, unit of measure governance, UPC capture,...
I had lunch with a friend and colleague last December. Their eCommerce portal is extremely successful— but looks nothing like a typical B2B eCom site. Over lunch, he explained why.Before they built...
Last issue, we laid the lifecycle map on the table — six refining stages, in a fixed sequence, each one producing a higher grade of product data for the next stage to consume. Now we walk into the...
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