The Team Tax You Just May be Paying

The Team Tax You Just May be Paying

Avoiding the hidden costs eCom teams might otherwise pay Your IT team speaks in APIs and microservices. Your sales team speaks in customer relationships and deal flow. Marketing talks content and campaigns. Customer service talks order volume and handle time. In issue...
Do You (Really) Need to Re-Platform?

Do You (Really) Need to Re-Platform?

A Decision Framework for Executives & Leaders In our line of work, we frequently see folks fighting the technology. We see teams devoting time to pricing strategies, fulfillment methodologies or more. The real problem in many cases? The eCommerce platform (or how it...
Residential Tools, Industrial Problems

Residential Tools, Industrial Problems

Using B2C evaluation methods for B2B platforms is a risky proposition Last issue, I talked about B2B platform selection being broken — and how most evaluation processes have their roots in B2C. This week, the Magic Quadrant came out. And for the first time since I...
Why Platform Selection is Broken

Why Platform Selection is Broken

B2B platform selection is broken. That statement probably won’t surprise many. When 2/3 of B2B companies say they want to re-platform their eCommerce systems, it’s no anomaly — it’s a symptom of a much deeper problem. Here we are in (almost) 2026 . The stakes are...